Andrew Jones
andrewjones.uk/now
The real differentiator in innovation isn’t clever ideas, it’s the discipline of reflection
Location:
London, England, United Kingdom
Professional title:
Digital Innovation Manager
What do you do?
Driving the future of customer care across streaming and digital services. I work at the intersection of AI, service design, and product strategy - building support experiences that are intelligent, measurable, and unmistakably human.
Why?
I'm drawn to the messy frontier where technology and human behaviour meet, and you want to turn that chaos into support experiences that are smarter, kinder, and genuinely better than what came before.
What should we read?
The Design Thinking Playbook by Michael Lewrick